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ltTerms and Conditions
RULES OF BUYING AND SELLING GOODS IN AMBERDRINKS.LT ONLINE STORE
1. General provisions
1.1. These Rules of Purchase and Sale of Goods (hereinafter the “Rules”) establish the general conditions of use of the AMBERDISTRIBUTION.LT online store www.amberdrinks.lt (hereinafter the “AMBERDRINKS.LT”). The Rules apply when the Buyer selects, orders and buys goods offered in the AMBERDISTRIBUTION.LT store or uses the services provided by the AMBERDRINKS.LT store in any other way.
1.2. AMBERDRINKS.LT store is an online retail store focused on consumers who buy goods for personal, family, household needs, not related to business or profession.
1.3. In the AMBERDRINKS.LT store, the sale of goods is organised, performed and related services are provided to the Buyer by UAB AMBER DISTRIBUTION LITHUANIA, registered office address: Metalo g. 2B, LT-02190 Vilnius, legal entity code 110365450, VAT payer code LT103654515 (hereinafter the “Seller”). Food processing entity identification number 130008391, date of issue: 2021-11-23. The AMBERDRINKS.LT store sells goods owned by the Seller.
1.4. The Buyer in these Rules means any person who purchases in the AMBERDRINKS.LT store or uses other services of the AMBERDRINKS.LT store (hereinafter the “Buyer”). The right to use and purchase in the AMBERDRINKS.LT store is granted to (a) able-bodied natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order, and (b) legal persons acting through authorised representatives registered in the AMBERDRINKS.LT store in accordance with the Rules. Only sober persons not younger than 20 years of age have the right to purchase alcoholic beverages.
1.5. By registering or placing an order, the Buyer unconditionally confirms that he shall have the right to buy in the AMBERDRINKS.LT store.
1.6. Together with the order of goods placed by the Buyer, these Rules become a contract concluded between the Buyer and the Seller and are a legal document binding on both parties. The contract is considered concluded when the Buyer generates and places an order for goods in the AMBERDRINKS.LT store, makes the payment in accordance with the procedure and terms established in the Rules and sends a confirmation to the email indicated by the Buyer Seller that the Buyer's order has been accepted. If the legal acts of the Republic of Lithuania provide that certain goods may be acquired only by persons who have such a right (e.g. energy beverages can only be purchased by people under the age of 18, alcoholic beverages may be purchased only by persons at least 20 years of age), the contract between the Buyer and the Seller for the purchase and sale of such goods shall be deemed concluded at the Seller's registered office address from the moment when the Seller (his representative) is convinced during the delivery of the respective goods (after familiarising with the personal documents of the Buyer (or another adult person collecting the goods at the Buyer's address) and after taking into consideration other circumstances), that the Buyer (i.e. the person who ordered the relevant goods and paid price for them (or chose to pay its price at the time of delivery) or a person authorised by the legal entity) or another adult person collecting the goods at the Buyer's address has the right to purchase the ordered goods. If the Seller finds that the Buyer or the person collecting the goods at the Buyer's address has no right to purchase the ordered goods, a contract for the sale of alcohol and energy drinks shall be deemed not to have been concluded, these goods are not handed over to the Buyer (or another person collecting the goods at the Buyer's address), and the money paid for these goods is returned to the Buyer within 5 (five) business days, by transferring them to the Buyer's bank account from which the payment was made. During an emergency situation in the Republic of Lithuania, the refund may take up to 14 (fourteen) business days from the planned delivery date. In this case, the Seller shall have the right to deduct the cost of delivery of the goods from the amount paid for the goods to the Buyer, which is 5 EUR (five euro).
1.7. The Buyer is not allowed to place the order for goods in the AMBERDRINKS.LT store if he is not familiar with the Rules and (or) does not agree with them. In cases when the Buyer does not agree with the Rules or a certain part of them, he should not order goods in the AMBERDRINKS.LT store. When the Buyer orders goods in the AMBERDRINKS.LT store, it is considered that the Buyer has read and unconditionally agreed with the Rules.
1.8. The Seller reserves the right to change, amend or supplement the Rules. When shopping in the AMBERDRINKS.LT store, the Rules are valid at the moment of placing the order, therefore, the Buyer is recommended to familiarise itself with the Rules during each purchase.
1.9. The Seller assumes no risk or liability and is unconditionally exempted from it, if the Buyer has not partially or completely familiarised itself with the Rules, although he has been offered such an opportunity.
1.10. The Seller, taking into account the technical capabilities of the AMBERDRINKS.LT store system, shall have the right to limit the number of registered Buyers.
1.11. The Seller shall have the right to restrict the Buyer's use of the AMBERDRINKS.LT store services or cancel the Buyer's registration without notice, if the Buyer uses the AMBERDRINKS.LT store in violation of these Rules, attempts to undermine the stability and/or security of the AMBERDRINKS.LT orders, work and/or security of the AMBERDRINKS.LT store or the Seller.
1.12. Having regard to clause 1.2 of the Rules and with a view in particular to meeting the needs of retail consumers, the Seller reserves the right to restrict purchases having the features of a wholesale purchase, i.e. the Seller shall have the right to refuse to accept and/or execute the Buyer's order (s), when the Buyer orders unusually large quantities of goods in retail (regardless of whether the goods are ordered in one order or in several orders placed in a relatively short time) and/or when the Buyer's order (s) have other signs of a wholesale purchase.
1.13. The Seller may temporarily or permanently terminate the activities of the AMBERDRINKS.LT store without notifying the Buyer in advance. In the event of force majeure, the Seller shall have the right to suspend the performance of the contract until the force majeure is over, by notifying the Buyer of the suspension of the order. If the later performance of the contract is no longer relevant to the Buyer, then the Buyer shall have the right to withdraw from the contract by notifying the Seller. In the event of suspension of operations by the Seller, but where it is possible to execute confirmed orders, all rights and obligations under these Rules or applicable law in relation to the orders already executed or in progress shall remain in effect.
2. Registration and processing of personal data
2.1. In order to use the AMBERDRINKS.LT store and buy the goods offered in it, the Buyer must register in the AMBERDRINKS.LT store system by filling in the registration form. The following personal data of the Buyer must be provided in the registration form: full name, e-mail, address to which the goods will be delivered, telephone number, other data necessary for the delivery of the goods. In addition to the name and surname, the authorised representative of the legal entity shall also provide the name of the legal entity, registration code, VAT code, bank information and bank account number.
2.2. The Buyer is responsible for ensuring that the data provided in the registration form is accurate, correct and complete. If the information provided in the Buyer’s registration form changes, the Buyer must be immediately update them. The Seller shall in no case be liable for damage caused to the Buyer and (or) to third parties because the Buyer has indicated incorrect and (or) incomplete personal data or did not change or complement the data are after they were changed.
2.3. The Buyer shall have the right to change, supplement or cancel his registration at any time without restriction. After cancelling the registration, the Buyer loses the opportunity to use and buy in the AMBERDRINKS.LT store. The Buyer acquires the opportunity to buy again only after re-registering in the AMBERDRINKS.LT store.
2.4. Upon registration, the Buyer shall indicate individual login details (username and password) and undertakes to keep them confidential and not disclose to any third parties. In order to reduce the risk of illegal login to the AMBERDRINKS.LT store on behalf of the Buyer, it is recommended to create a difficult, hard-to-predict password (it is recommended that the password be at least 8 characters long, avoiding easily predictable words, using uppercase and lowercase letters, numbers, and punctuation (Buyer's full name, etc.) and/or number (e.g. date of birth), etc.) and changing it at least every 6 (six) months. The Buyer is responsible for the complexity of the login data created by him, and their storage, as well as for any actions (data transfer, orders of goods placed, user comments, etc.), which are performed in the AMBERDRINKS.LT store by logging in with the individual name and password of the Buyer. If third parties are using the services of AMBERDRINKS.LT having logged in with the Buyer’s login details, the Seller treats such third parties as the Buyer. If the Buyer loses the login data, he must immediately inform the Seller by mail, telephone or e-mail or change the login data by logging in to the AMBERDRINKS.LT store system, under the section "My account". The Seller cannot and will not be held liable for the damage caused to the Buyer by third parties logging into the AMBERDRINKS.LT store using the Buyer's login details.
2.5. Buyer's personal data will be processed in accordance with the Privacy Policy. If the Buyer uses the services of the AMBERDRINKS.LT store, it is considered that he agrees with the processing of the Buyer's personal data and confirms that all provided information and personal data are correct and accurate.
2.6. The Buyer's personal data will be used to identify the Buyer, determining whether the Buyer and the person to whom the goods are delivered are of legal age (in cases prescribed by the laws of the Republic of Lithuania) or no less than 20 years old, in carrying out the sale and delivery of goods, issuing accounting records, returning overpayments and/or money for goods returned by the Buyer, administering debts, fulfilling other obligations arising from the sales contract and ensuring the Buyer's access to other AMBERDRINKS.LT store services.
2.7. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The Buyer's consent is expressed by filling in the registration form and ticking the appropriate fields in the form according to the procedure established in these Rules and may be changed by logging in to his account under the "My Account" section.
3. Prices of goods, payment procedures and terms
3.1. Prices of goods in AMBERDRINKS.LT store and in the generated order in euro including VAT. The goods are sold to the Buyer at the prices valid in the AMBERDRINKS.LT store at the moment of placing the order.
3.2. The Buyer pays for the goods in one of the following methods:
3.2.1. Payment via e-banking is prepayment through the Buyer's electronic banking system. To use this form of payment, the Buyer must have signed an electronic banking agreement with one of the following banks: Swedbank AB; AB SEB bank; Lithuanian branch of Luminor Bank AS, Šiaulių bankas AB, Lithuanian branch of AS Citadele banka. When paying for the goods in this method, the payment will be generated to the Buyer in the electronic banking system and the order is paid according to it. The Buyer transfers the money to the Seller's account. Responsibility for the security of data at the time of payment of the Buyer is borne by the relevant bank in this case, since all monetary transactions take place in the bank's electronic banking system.
3.2.2. Payment at the time of placing the order using payment cards is a prepayment using a debit or credit card used by the Buyer using a MasterCard, VISA or VISA Electron. When paying for the goods with the Buyer's credit or debit card, the Buyer must enter his card details. Both when entering credit or debit card details and when paying with a credit or debit card, the Buyer will not leave data in the AMBERDRINKS.LT store system, whereas the Buyer is directed to a secure server of the certified service provider for the execution of the payment transaction. Only partial information about successful payment is returned to the AMBERDRINKS.LT store system from this server.
3.3. The VAT invoice is issued by the Seller and provided to the Buyer by the e-mail specified in the Buyer's Registration Form on the same date when the goods are ordered, as well as a paper version of the invoice, along with the delivered shipment.
4. Assembly and delivery of the goods
4.1. Trade on the AMBERDRINKS.LT store carried out and goods are delivered all over Lithuania or by the Buyer collecting them in the AMBERDRINKS.LT store located at Metalo g. 2B, Vilnius (opening hours: Monday to Friday, 10:00 to 18:00, except public holidays). The sales territory is determined by a unilateral decision of the Seller. The goods are delivered by the Seller or his authorised representative.
4.2. All orders with a value of up to EUR 50 (fifty euro) are subject to delivery charge of EUR 5 (five euro), including VAT. Delivery charge is included in the total price of the order. Delivery charge shall not apply to orders over 50 EUR (fifty euro).
4.3. The Seller will make every effort to fulfil the Buyer's order in full, however, she cannot and does not provide any guarantees in this respect. If the ordered item is not in stock or its quantity in stock is not sufficient at the place of ordering, the Seller reserves the right not to deliver the product or to deliver a smaller quantity of the product.
4.4. If the Buyer has paid for the goods at the time of ordering and a smaller quantity of goods is delivered, the money paid by the Buyer for the goods not delivered by the Seller shall be refunded to the Buyer's account within 5 (five) business days. During an emergency situation in the Republic of Lithuania, the refund may take up to 14 (fourteen) business days from the delivery of the goods.
4.5. The goods ordered by the Buyer are delivered in the AMBERDRINKS.LT store system at the address registered by the Buyer. The ordered goods are delivered within two business days in the cities of Vilnius, Kaunas, Klaipeda, Siauliai and Panevezys or prepared for picking-up next business day after 13:00 at the UAB AMBER DISTRIBUTION LITHUANIA store located at Metalo g. 2B, Vilnius (opening hours: Monday to Friday, 10:00 to 18:00, except public holidays). The ordered goods are delivered to other places in Lithuania within 7 (seven) working days.
4.6. By choosing to deliver the goods to companies, institutions or organisations, the Buyer undertakes to accept the order at the main entrance of the institution or building.
4.7. In case the Buyer or the recipient is not found at the delivery address specified in the Buyer's AMBERDRINKS.LT store system, the Seller, upon informing the Buyer, shall have the right to release the goods to any other adult at the specified address or a person of the age of at least 20 years old, and the Buyer shall have no right to make any claims to the Seller regarding the delivery of the goods to the wrong entity.
4.8. If delivery of the goods is impossible due to the fault of the Buyer or circumstances beyond the Buyer's control (the Buyer indicated a wrong address when registering in the AMBERDRINKS.LT store system, the Buyer or consignee cannot be found at the specified address, the person receiving the goods is a minor or is intoxicated or intoxicated with narcotic, toxic or psychotropic substances, has submitted an invalid identity document or refused to furnish an identity document (when the Seller has to verify the age of the person receiving the goods in accordance with the applicable legislation or these Rules)), the goods are not sent repeatedly (except in cases when the Buyer pays extra for repeated delivery of goods), and the money paid in advance for the goods is refunded after deducting the delivery charge, which is 5 EUR (five euro).
4.9. The Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and make arrangements about the delivery. If the goods ordered by the Buyer include alcoholic beverages, all goods may be delivered to the Buyer on business days not earlier than 10:00 and no later than 20:00. (except September 1, when alcoholic beverages are not delivered). Non-alcoholic beverages may be delivered at a time other than that specified in this paragraph.
4.10. In all cases, the Seller will be exempted from liability for breach of the terms of delivery, if the goods are not delivered to the Buyer or delivered late with no fault of the Buyer or for the circumstances beyond the control of the Buyer.
4.11. At the request of the Buyer during the delivery of the goods the driver must provide an opportunity to check with the Seller or his authorised representative the condition of the goods, the completeness (range) of the delivered goods. If the Buyer has not checked the condition of the goods, the completeness of the delivered goods and (or) has not recorded information on the damage of the goods in accordance with the procedure established in this clause, the goods are deemed to have been delivered in good and undamaged condition.
4.12. Goods after check (close 4.11) shall be handed over to the Buyer only when the Buyer signs a consignment note, a bill of lading or other accompanying document of transfer-acceptance of goods (electronic devices may also be considered a document). If the Buyer is unable to sign electronic or other documents due to disability, illness or other reasons, his order is signed by another person or by the Seller (or his authorised person), after the Buyer confirms the possibility of signing. If the Buyer does not sign the consignment note, bill of lading or other accompanying document of transfer-acceptance of goods (including in an electronic document), the goods are not transferred to the Buyer and are not sent repeatedly (except in cases when the Buyer pays extra for repeated delivery of goods), and the money paid in advance for the goods is refunded after deducting the delivery charge, which is 5 EUR (five euro).
4.13. In cases when at the time of acceptance of the goods the Buyer notices that there is no suitable quantity of goods or the goods delivered do not correspond to the goods ordered by him and it is not indicated on the invoice, bill of lading, consignment note or other accompanying document of delivery-acceptance of the goods, the Buyer must inform the Seller immediately (at the time of delivery). When the Buyer determines during the acceptance of the goods that the delivered goods are obviously of unsatisfactory quality, he may not accept such goods and may return them to the courier, stating the fact and reason of retaining the goods on the invoice, bill of lading or other delivery or acceptance document.
4.14. The Buyer may order energy drinks as indicated in the Law on Food of the Republic of Lithuania, only if he is at least 18 (eighteen) years old and he confirms it in the AMBERDRINKS.LT store system in the manner specified by the Seller. Energy drinks are handed over to the Buyer (or another adult receiving the goods at his address) only if the Buyer (or another adult receiving the goods at his address) is at least 18 (eighteen) years old and upon receipt of the goods, furnishing a valid identity document confirming it to the Seller (passport of a citizen of the Republic of Lithuania (or a foreign state), identity card of a citizen of the Republic of Lithuania (or a foreign state) or a new model of the driving license (issued after 1 November 2005) of the Republic of Lithuania). Failure by the Buyer (or to another adult person present at his address) to submit the identity document, upon furnishing of an invalid identity document or if it turns out that the Buyer (or another person receiving the goods at his address) is under 18 (eighteen) years of age, the Seller shall not issue energy drinks to the Buyer (or to another adult receiving the goods at his address), the delivery of the goods (energy drinks) is considered impossible due to the fault of the Buyer or due to circumstances beyond the Buyer's control, as provided for in clause 4.9 of the Rules, and therefore the contract for the purchase and sale of energy drinks shall be deemed not concluded.
4.15. The Buyer (natural person) may order alcoholic beverages as defined in the Law on Alcohol Control of the Republic of Lithuania, only if he is at least 20 (twenty) years old, he is sober and confirms this in the AMBERDRINKS.LT store system in the manner specified by the Seller.
4.16. Legal entities may order and purchase alcoholic beverages only for representational purposes and for other purposes permitted by law. When ordering alcoholic beverages in the AMBERDRINKS.LT store, the Buyer (legal entity) confirms that it acquires alcoholic beverages for representation purposes or other purposes permitted by law and there are no restrictions for the Buyer to acquire alcoholic beverages established in Article 17 (6) and (7) of the Law on Alcohol Control of the Republic of Lithuania.
4.17. Alcoholic beverages can be ordered in the AMBERDRINKS.LT store every day, however, their delivery is possible only at the times specified in Clause 4.5 of the Rules.
4.18. The Seller (or its authorised person) before delivering the alcoholic beverages to the Buyer (or to another person receiving the goods who has reached the age of 20 at his address) assess in particular the sobriety of the Buyer (or another person receiving the goods at his address who has reached the age of 20) (i.e. whether there are any indications that the person receiving the alcoholic beverages is intoxicated from alcohol and/other substances). In case of suspicion of intoxication of the Buyer, alcoholic beverages shall not be issued to the Buyer. In this case, the delivery of goods (alcoholic beverages) is considered impossible due to the fault of the Buyer or due to the circumstances beyond the control of the Buyer, as provided for in Clause 4.8 of the Rules, and therefore the Contract for the purchase and sale of alcoholic beverages shall be deemed not concluded. Alcoholic beverages are handed over to the Buyer (or to another person receiving the goods who has reached the age of 20 at his address) only if there is no suspicion of intoxication of the Buyer (or another person receiving the goods at his address who has reached the age of 20) and the Buyer (or another person receiving the goods at his address at the age of 20) is at least 20 (twenty) years old and upon receipt of the goods, furnishes to the Seller a valid identity document confirming it to the Seller (passport of a citizen of the Republic of Lithuania (or a foreign state), identity card of a citizen of the Republic of Lithuania (or a foreign state) or a new model of the driving license (issued after 1 November 2005) of the Republic of Lithuania). Failure by the Buyer (or to another person who has reached the age of 20 present at his address) to submit the identity document, upon furnishing of an invalid identity document or if it turns out that the Buyer (or another person receiving the goods at his address) is under 20 (twenty) years of age, the Seller shall not issue alcoholic beverages to the Buyer (or to another adult receiving the goods at his address), the delivery of the goods (alcoholic beverages) is considered impossible due to the fault of the Buyer or due to circumstances beyond the Buyer's control, as provided for in clause 4.8 of the Rules, and therefore the contract for the purchase and sale of alcoholic beverages shall be deemed not concluded.
5. Product quality guarantee and shelf life
5.1. The characteristics of all goods sold online in AMBERDRINKS.LT store are collectively indicated in the description of the item next to each item. Manufacturers and/or importers of goods are responsible for information on the characteristics of the goods (their accuracy), and the Seller is only responsible for the proper provision (transmission) of this information to consumers, unless otherwise provided by law.
5.2. The Seller is not responsible if the goods in the AMBERDRINKS.LT online store do not correspond to the actual size, shapes and colour of the goods due to the characteristics of the monitor used by the Buyer or other technical reasons, also taking into account reasonably possible discrepancies in the appearance. If the discrepancy in the colour, size or shape of the goods is caused by the actions of the Seller or third parties related to it, then the Seller is responsible for possible discrepancies in the appearance of the goods.
5.3. The Seller confirms that he is responsible for the sale of the goods ordered in the AMBERDRINKS.LT online store and the proper delivery of the purchased goods, the quality of the goods, proper fulfilment of the conditions of return and implementation of other rights and obligations of the Seller provided by legal acts.
5.4. Where the Buyer does not provide a warranty for certain types of items, the warranty provided in the relevant legislation shall apply.
5.5. In cases where, based on the legislation, a certain best before date is applicable for the goods, the Seller undertakes to sell such items to the Buyer the way enabling the Buyer to really use these items before the expiry of the best before date.
6. Withdrawal from the contract. Replacement and return of goods
6.1. The Buyer shall have the right to withdraw from the purchase and sale contract concluded in the AMBERDRINKS.LT store by notifying the Seller thereof in writing. The Buyer must provide the Seller with a free-form notice of withdrawal from the contract and other information specified by the Seller by e-mail: [email protected].
6.2. In the event where the Buyer submits a written notice of withdrawal and other information specified by the Seller, the Buyer is obliged to pay all direct costs of returning the goods to the Seller, which is 10 EUR (ten euro). The amount of these costs of the Seller shall be deducted from the refundable money paid to the Buyer for the goods.
6.3. Only the Buyer, who is recognised as a consumer in accordance with the provisions of the Law on Protection of Consumer Rights of the Republic of Lithuania, may exercise the right provided for in Clause 6.1 of the Rules, i.e. a natural person seeking to conclude or concluding contracts for purposes (consumption purposes) not related to his business, trade, craft or profession.
6.4. Based on the Civil Code of the Republic of Lithuania and the Retail Rules approved by resolution No 697 of the Government of the Republic of Lithuania of 11 June 2001, the following quality goods are not replaced or returned:
6.4.1. perishable goods or goods with a short shelf life;
6.4.2. for packaged goods that were unpackaged after delivery and which are not suitable for return because of health or hygiene reasons;
6.4.3. Other.
6.5. Non-perishable defective goods or quality non-perishable goods which shape, size, colour, model or completeness the Buyer does not like, are replaced or returned in accordance with the Retail Rules approved by resolution No 697 of the Government of the Republic of Lithuania of 11 June 2001, the Civil Code of the Republic of Lithuania and other valid legislation of the Republic of Lithuania. If the Buyer is not satisfied with the quality of the perishable goods delivered, and such goods are considered to be foodstuffs and beverages with a short shelf life, including the products which must be stored in a refrigerator at the temperature specified by the manufacturer, he must contact the Seller no later than 72 hours after delivery of the goods by e-mail: [email protected] or by free phone: 8-800-77000. When submitting a claim regarding the defective goods, the Buyer must also submit a photo of the received defective goods.
If the Buyer contacts later than the specified deadline and/or does not provide a photo of the goods, the Seller undertakes no obligation to settle the Buyer's complaint in favour of the Buyer.
6.6. The goods are replaced or returned after the Seller has agreed on the time and address of the collection of the goods in advance. The Seller's representative arrives to pick up the goods. All related costs shall be borne by the Seller. For return of goods, please contact us by e-mail: [email protected] or by free phone: 8-800-7700.
6.7. When returning or replacing the goods purchased in the AMBERDISTRIBUTION.LT store, the Seller shall have the right to demand to fill in the return or exchange form provided by the Seller.
6.8. Returned or exchanged good quality goods must be undamaged and have not lost their commercial appearance (labels undamaged and intact, stamps not removed and intact, protective films not torn off, etc.), consumer properties and may not be used. The goods must be returned in the original packaging, in the same set as received by the Buyer, necessarily with the document of purchase of the product and other accessories of the product. If the goods are not fully complete, damaged, untidy or not properly packaged, the Seller shall have the right not to accept the goods, not to replace them and not to return the money paid by the Buyer for the goods.
6.9. The money paid for the goods accepted by the Buyer but later refused shall be paid to the Buyer's account no later than within 14 (fourteen) days from the date of receipt of the Buyer's notice of withdrawal, unless the Seller and the Buyer agree otherwise.
6.10. When returning or exchanging high-quality goods that correspond to the Buyer's order, the Buyer shall be refunded the delivery fee paid by the Buyer only if all the goods purchased by the Buyer during the same purchase are returned. The delivery fee shall be refunded together with the other amounts paid to the Buyer for the goods returned.
7. Exchange of information
7.1. The Seller shall send all notices and otherwise contact at the e-mail address or telephone number specified in the Buyer's account.
7.2. The Buyer shall send all notices and questions and otherwise contact by e-mail ([email protected]) or by phone 8-800-7700).
8. Final provisions
8.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
8.2. The legal relations arising from the Rules are governed by the laws of the Republic of Lithuania.
8.3. In the event of damage, the guilty party shall indemnify the other party for direct losses in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
8.4. All disputes arising from the implementation of these Rules shall be resolved by negotiation. If the disputes cannot be settled this way, they shall be settled according to legislation of the Republic of Lithuania.
8.5. Every consumer shall have the opportunity to resolve disputes with the Seller also electronically without going to court. The consumer must first contact the Seller in writing and within 14 days of receiving the claim, if the Seller does not respond to the consumer's claim, or if the consumer's claim is not satisfied, the consumer may contact the entity dealing with out-of-court consumer disputes, i.e. State Consumer Protection Service(Vilniaus g. 25, 01402 Vilnius, e-mail [email protected], tel. 852626751, website www.vvtat.lt), or its territorial subdivisions in counties, or to fill in the application form on the EGS platform http://ec.europa.eu/ods/).